Frequently Asked Questions
What happens after I reserve a vacation home on line?
You will receive an email confirming your reservation and a rental contract.
Please Sign and return the contract by fax, scan and email or snail mail.
How do we get the keys and instructions to the home?
When final payment has been received, we will email you driving directions and a guest guide specific to the home you are renting.
Many of our properties are now keyless or have lock boxes, in which case details to gain entry to the property upon arrival, will be emailed to you. Those properties that still requires actual key cards to gain entry, we will mail (pr USPS First Class
Mail) key card 3-4 weeks prior to arrival date.
When will I be charged for the rental?
If your arrival date is less than 30 days of the reservation date, the entire payment is required in full.
If you are booking more than 30 days in advance, you are charged one-half of the rental when you make the reservation, and the remaining balance is due 30 days from the arrival date.
Can I pay by credit card?
We accept Visa, Mastercard and Discover.
Can I pay by check?
Your rental confirmation is subject to receipt of payment, so if you choose to pay by check, time is of the essence.
What if I have to cancel due to an illness or family emergency?
We will refund 90% of your payment for the canceled nights of your reservation we are able to book to another guest.
Keep in mind it is often difficult to book on short notice.
We encourage you to purchase a traveler’s insurance policy that will compensate you in the event an unpredictable circumstance prevents you from completing your reservation.
What other charges are there in addition to rent?
There is a one time cleaning fee, Damage Insurance, and local taxes of 10.9%. Zypher Mountain Lodge, Fraser Crossing and Founders Point have an additional Intrawest Base Area Assessment fee of 1.5% and should you
want to utilize the underground parking there is a $14 daily parking fee. Iron Horse Resort have a $10 daily resort fee.
What is the Damage Insurance?
The Damage Insurance covers any accidental damage up to $1000 minus a $250 deductible.
This means you are responsible for the first $250 in damage before the insurance kicks in.
The Damage Insurance is $10 for studios, $15 for 1bedroom units, $25 for 2 bedroom units and $35 for units 3 bedroom and larger. This Damage Insurance is non-refundable.
What if my kid takes a fork to that $4,000 sofa?
The rental homes and their furnishings are valued from $200,000 to multi-millions. You are responsible for any and all damage done to the property and/or its contents from the time you check-in until the time you check out. The Damage Insurance
will cover only the first $1,000 of damages minus the $250 deductible.
You are responsible for covering the $250 deductible and all damages above $1,000.
What happens if there is an emergency in the home?
Call our offices at 720-234-8172, 303-520-0562. These numbers are also posted on the refridgerator.
If it is a medical emercency call 911.
What do we need to bring?
Clothes and food items. You will find the home clean and fully stocked with linens, bedding, towels, cookware, and a starting supply of paper products & soap.
What do we do when it’s time to leave?
Each unit will have a check out list on the refrigerator specific to that unit.
The list will include take out the trash, lock all doors and windows, turn down thermostats and start the dishwasher, among other things.
Make sure to collect all your personal belongings. Items left behind can be returned to you (at your expense)
Winter Park Management can not be held responsible for anything left behind.
What if I have lost one of the keys to the unit?
There is a $25 service charge for each key that is lost. Lost keys become a security risk so please do your best not to lose any.
Can I purchase Travel Insurance?
Yes, however it is not purchased directly through Winter Park Management. We can reccomend companies that you may purchase travel insurance through. Typical cost is 7-8%, but can be up to 15% for no questions asked insurance.