Winter Park Management

Winter Park Management: Answering Your FAQs

What happens after I reserve a vacation home online?

You will receive an email confirming your reservation and a rental contract. Please sign and return the contract by fax, scan, email, or snail mail.

How do we get the keys and instructions to the home?

When the final payment has been received, we will email you the driving directions and a guest guide specific to the home you are renting. Many of our properties are now keyless or have lockboxes, in which case the details to gain entry to the property will be emailed to you. For properties that still require keycards, we will mail (via USPS - First Class Mail) three to four weeks before your arrival date.

When will I be charged for the rental?

If your arrival date is less than 30 days from the reservation date, payment is required in full. If you book more than 30 days in advance, you will be charged half of the rental fee after making the reservation. The remaining balance is due 30 days from the arrival date.

Can I pay via credit card?

We accept Visa, MasterCard, and Discover.

Can I pay via check?

Your rental confirmation is subject to receipt of payment, so if you choose to pay by check, time is of the essence.

What if I have to cancel due to an illness or family emergency?

We encourage you to purchase a traveler’s insurance policy that will compensate you in the event an unpredictable circumstance prevents you from completing your reservation.

Cancellations of reservations that are made more than sixty (60) days prior to the check-in date will receive a full refund of Total Rent and Damage Deposit less a cancellation fee equal to one night’s rent. Cancellations made within 60 days of the check-in date will be refunded; under the same conditions as above, but only if the property is rebooked for the Term. If only a portion of the Term is rebooked, only a proportionate amount of Total Rent will be refunded based on the portion of the Term that has been rebooked. No refunds will be provided due to inoperable appliances, pools, hot tubs, elevators, etc. in property although Owner and Winter Park Management LLC will make every reasonable effort to assure that such appliances and amenities will be and remain in good working order. Also, no refunds will be given due to illnesses, injuries, power blackouts, highway closures or the mandatory evacuation of the area by Grand County officials due to potentially dangerous situations. We recommend the purchase of a travel insurance policy to cover yourself in the event of any of the above occurrences.

What other charges are there in addition to rent?

There is a one-time cleaning / linen fee, damage insurance, booking fee and local taxes. Zephyr Mountain Lodge, Fraser Crossing, Founders Pointe and Beaver Village have an additional assessment fee of 1.5%. Should you want to utilize the underground parking garage at Zephyr Mountain Lodge, Fraser Crossing and Founders Pointe, there is a $16 daily parking fee.

What is damage insurance?

The damage insurance is $15 for studios, $20 for one-bedroom units, $30 for two-bedroom units, and $40 for three-bedroom units and larger.

What if my kid takes a fork to that $4,000 sofa?

The rental homes and their furnishings are valued from $200,000 to multimillions. You are responsible for any damage done to the property and/or its contents from the time you check in until the time you check out.

The damage insurance will cover only the first $1,000 of damages minus the $250 deductible. You are responsible for covering the $250 deductible and all losses above $1,000.

What happens if there is an emergency in the home?

Call our offices at (720) 234-8172 or (303) 520-0562. These numbers are also posted on the refrigerator. If it is a medical emergency, please call 911.

What do we need to bring?

Clothes and food items are two of the most important things. You will find the home clean and fully stocked with linens, bedding, towels, cookware, and a starting supply of paper products and soap.

What do we do when it’s time to leave?

Each unit will have a checkout list on the refrigerator specific to that unit. The list will include taking out the trash, locking all doors and windows, turning down thermostats, and starting the dishwasher, among other things.

Make sure to collect all your personal belongings. Items left behind can be returned to you (at your expense). Winter Park Management cannot be held responsible for any lost items.

What if I have lost one of the keys to the unit?

There is a $25 service charge for each key that is lost. Lost keys become a security risk, so please do your best not to lose any.

Can I purchase travel insurance?

Yes. However, it is not purchased directly through Winter Park Management. We can recommend companies that you may buy travel insurance through. The typical cost is 7 to 8%, but can be up to 15% for no-questions-asked insurance.